Network Traffic Management - Policies and Practices

 
 
 
 

Digicel Network Traffic Management - Policies and Practices

 

Digicel is committed to ensuring the best possible online experience for its customers.  To meet this goal, Digicel uses reasonable network management practices that are consistent with industry standards.  Please refer to Digicel Network Traffic Management Frequently Asked Questions below:

 

 1. Why does Digicel manage traffic on its network?

Digicel is committed to ensuring the best possible online experience for its customers.  Like other providers in the Cayman Islands and around the world, Digicel manages its network in such a way that no customer, service or application consumes excessive bandwidth which may impede the use and enjoyment of other customers.  To meet this goal, Digicel uses reasonable network management practices that are consistent with industry standards. Digicel tries to use tools and technologies that are minimally intrusive. Just as the Internet continues to change and evolve, so too, will our network management practices to address the challenges and threats on the Internet. These practices ensure a high level of service for time-sensitive tasks such as sending email, requesting web pages, video conferencing and voice services, while at the same time limiting spam, viruses and other security threats to Digicel’s network and customers.

 

 2. How does Digicel manage its network?

Digicel uses packet inspection to identify peer-to-peer (P2P) file sharing traffic which is less time sensitive than other real-time sensitive applications, such as web browsing or video streaming. Because P2P file sharing applications are less time sensitive, they can be slowed when Internet traffic becomes congested without interrupting use of the service.  When Digicel uses packet inspection as part of its traffic management measures, we do not examine the actual content of traffic and we only collect for a limited time your IP address. For example, we do not know the content of your communications nor your search activities. However, for traffic management to work properly, we use packet inspection technology to assess traffic data along with each IP address to determine what type of traffic it is so that we can treat it accordingly (e.g. if it is P2P file sharing traffic, we may slow it down to support other activities like web browsing and video streaming). Once the traffic has been sorted by type for traffic management purposes, it is not retained as part of the usage pattern of any IP address.

 

 3. Who does this affect and what traffic is subject to traffic management?

These traffic management measures impact only those Digicel residential internet customers who are using common P2P file sharing applications. Customers using P2P file sharing applications may experiencean increase in duration time to download and upload files. Traffic management will not impact customers using other Internet applications or services.

 

 4. Does Digicel look at any of the content that passes over its network?

Digicel does not look at content. Our traffic management is not used to identify content: it identifies only the type of traffic. Digicel’s network assigns an IP address to each of our customers’ modems so that it can properly route traffic to and from that customer. Our traffic management technology sorts P2P file sharing traffic from the other types of traffic associated with your IP address in real time. However, we do not record or retain any information about the types of traffic associated with your IP address.

 

 5. When will this occur?

Customers may experience extended download and upload times when using P2P file sharing applications during the daily scheduled traffic management period which is currently scheduled from  6am to 11pm. The current upload/download rate speeds only for P2P file-sharing usage are decreased at the beginning of the peak to an average of 50kbps.