Postpaid Bill Payment

Digicel Postpaid Bill Payments

 

Paying your Digicel Postpaid Bill is easy as 1-2-3.  


1)    ONLINE INTERNET BANKING

Digicel bills can be paid online at most major Cayman Islands Commercial banks. Simply log on to your banking interface and select Digicel Cayman as Payee. Click to select your bank:

           
 
For further information on how to set up Digicel Cayman as your payee for online banking, email the name of your bank to us at cayman.ebill@digicelgroup.com or call 100. 



2)   DIRECT DEBIT

Simply complete the Direct Debit Mandate Form provided at Digicel Camana Bay, Digicel Royal Plaza and Digicel Island Wireless. It is important that a minimum balance is maintained in your account to cover your bills. Participating banks for Digicel Direct Debit include:

  •    Cayman National Bank
  •    Fidelity Cayman Islands
  •     Bank of Butterfield Cayman Ltd.
  •    Scotiabank Cayman
  •    First Caribbean Bank (Cayman) Ltd.
  •    Royal Bank of Canada (Cayman)

 

3)   BY PHONE

You can pay Digicel bills via telephone. Please call Digicel’s 24-hour Customer Care at 1-345-623-3444 from landlines or 100 from mobiles to pay by Debit or Credit cards. Digicel accepts most major card providers including Mastercard, Visa and American Express (AMEX). 

*N.B. Digicel accepts cash and cheques (Cayman Islands Dollars and United States Dollars).

 

 

Checking Your Bills

1.   ONLINE

You can view your Digicel bills online at:www.digicelcayman.com. Click “Online Bill View.”

Please have your account number available for the first time you login. Your account number is located in the top right corner of any past bill or written on your Digicel Service Agreement for new customers.

 

2.      DIGICEL e-BILLS

To receive your monthly statement via email, please request Digicel E-Bill via email to:

        cayman.ebill@digicelgroup.com.

Your Digicel bill will be sent via an emailed statement (Adobe pdf format) to the email address on your account. To avoid service interruptions, please pay within 30 DAYS.

 

3.      POST

You may receive your Digicel bills via post. There is a monthly fee of CI$2.00 for printed bills. We encourage you to “Go Green” by signing up for Digicel E-Bill to preserve our planet.

 

4.      BILL BALANCE ENQUIRY   

  • Phone Short-code Query by dialing *130# and press “SEND” to receive your balance.
  • Toll Free Customer Care Query by calling 100.