Digicel 4G Broadband FAQs

What is Digicel’s Wireless Broadband Service?
What packages are available with the Internet Offering?
What are the benefits of Digicel’s Wireless Broadband Services?
How can a residential customer apply for the service?
What will the customer receive when they sign-up for the service
How long will it take to install my modem?
Will I have mobility with Digicel Broadband?
Is there a term contract

What is Digicel’s Wireless Broadband Service?
Digicel’s Wireless Broadband Service offers Internet services to residential customers. There is no reliance on telephone lines or cables.


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What packages are available with the Internet Offering?
Digicel will provide pay as you surf Wireless Broadband packages for Internet access as follows:


Pay as you surf with Digicel!  Cayman's only 4G Broadband internet to devices including laptops and desktops.
 


 

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What are the benefits of Digicel’s Wireless Broadband Services?

  • Affordable - Simple, competitive Internet prices
  • Easy- Simple to install. Plug-n-play installation
  • Quick Quick to install. No waiting, no queuing to bills
  • No contracts – Pay for internet only when you require internet
  • No phone line necessaryThere are no monthly fixed phone-line rental charges.
  • High Speeds - Broadband Internet access with speeds up to 4Mbps
  • Customer Service - Award winning customer service 24/7

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How can a residential customer obtain the service?
To obtain this service the customer simply purchases a Digicel Broadband Modem at either Digicel Camana Bay or Digicel Royal Plaza.  Digicel now offers Broadband modems starting at $49, with added value of FREE KidSafe Internet Content Filter product (optional) and four days free trials.   

Dealer stores


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What will the customer receive when they sign-up for the service?
The customer will receive a Self Install Kit that contains the items below.

  • Self Install modem
  • Ethernet cable
  • Power adapter and power cable
  • Quick Set Up User Guide

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How long will it take to install my modem?
Plug it in and you're ready to go! Installation of the Self Install Unit will take a matter of minutes. Simply follow the instructions provided in the Self Install Kit. There is no need to wait for a technician.


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Will I have mobility with Digicel Broadband?
You can take the modem to any location within the service area and access the Internet at no extra charge.


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Is there a term contract?
Digicel gives our customers the choice when you pay or use, with flexible payment options and the choice to setup postpaid (on contract) or prepaid (pay as you go).